Telerehabilitation Now Available!

To assist our patients during clinic closures, we are pleased to offer telerehabilitation services with our physiotherapists starting March 26, 2020. These video conferencing sessions are available to our existing patients and can include injury consultation, education, check-ins with your physiotherapist, and exercise prescription and supervision. However, not all patients and injuries are appropriate for telerehab, so we suggest communicating directly with your physiotherapist to determine whether you’re a good candidate for this temporary treatment option. Please note, due to the inability to provide appropriate hands-on techniques via telerehab, we are unable to accept new assessments at this time.

For more information, please reach out to us at and we can direct you towards your physiotherapist. In the meantime, some important things to note regarding our telerehab:

What type of care can I receive through telerehab?
-consultation (answer your questions) and check-in
-education and instruction
-monitoring your progress with a treatment program
-supervised exercise

What type of care will not be available through telerehab?
-hands-on treatment (manual therapy, soft tissue release, cupping)
-IMS dry needling or acupuncture

Is anybody else involved in the telerehab session?
-we ask that you have a family member available with you during your appointment, to assist with any emergencies (such as a fall)

What technology do I need to receive telerehab services?
-desktop, laptop, or tablet with camera and microphone (sorry, mobile phones and iPads do not currently work with our system)
-high-speed internet connection or Wi-fi
-FaceTime, Skype, Facebook Messenger, WhatApp Video Call, and Google Hangouts are not considered secure

Is there a fee for telerehab services?
-private 15 mins: $35
-private 30 mins: $65
-WorkSafe BC (up to 30 mins): no charge (direct bill to WSBC)
-ICBC (up to 30 mins): no charge with approval from claim adjuster (direct bill to ICBC)

Is telerehab covered by my extended health benefits?
-receipts will state “physiotherapy services delivered by telerehabilitation”
-it is the patient’s responsibility to ensure telerehab services are covered by their extended health plan

What payment methods are accepted?
-we accept credit cards and etransfer at this time

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Shockwave Therapy Now Available

Shockwave is a non-invasive form of treatment that has been around for 20 years now, initially being used to treat kidney stones. Shockwave produces acoustic waves that help in treating a number of musculoskeletal conditions, especially in those chronic situations...

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Linda, Retired RN

Krystie, I really appreciate all the care that you’ve given me and I’m truly grateful to have you as my physiotherapist. Thank you for everything that you do. read more


Update: July 1, 2021

As the Province of BC enters Step 3 of the restart plan, things will mostly remain status quo at PhysioLife.  Changes are as follows:

  1. based on guidelines published by the College of Massage Therapists of BC, masks inside massage treatment rooms are no longer mandatory.  Masks do not need to be worn if and only if both patient and therapist mutually agree.  If you would like your therapist to wear a mask, they will.  If your therapist would like their patients to wear a mask, we kindly ask for your cooperation.  Masks must still be worn in all common areas of the clinic, so please keep bringing your masks!
  2. Our waiting room will be open on a limited basis (yay!)

All other COVID-19/communicable disease guidelines remain in place, and can be viewed on our website.  Our profession is governed by the College of Physical Therapists of BC and the College of Massage therapists of BC.  The rules and regulations passed down from these Colleges supersede any WorkSafeBC requirements which are imposed on the general population.  Therefore, we can only relax restrictions once our Colleges approve.  Our setting is a healthcare setting which is a high risk environment, even if masks are worn.  As the summer progresses, we hope to receive new guidance from our Colleges which will allow us to ease some of our other protocols.  However, we will only do so if we believe it will not interfere with the health and safety of our therapists, staff, and patients.

Thank you for your continued support.  We hope everyone stays healthy.

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