Telerehabilitation Now Available!

To assist our patients during clinic closures, we are pleased to offer telerehabilitation services with our physiotherapists starting March 26, 2020. These video conferencing sessions are available to our existing patients and can include injury consultation, education, check-ins with your physiotherapist, and exercise prescription and supervision. However, not all patients and injuries are appropriate for telerehab, so we suggest communicating directly with your physiotherapist to determine whether you’re a good candidate for this temporary treatment option. Please note, due to the inability to provide appropriate hands-on techniques via telerehab, we are unable to accept new assessments at this time.

For more information, please reach out to us at info@physiolife.ca and we can direct you towards your physiotherapist. In the meantime, some important things to note regarding our telerehab:

What type of care can I receive through telerehab?
-consultation (answer your questions) and check-in
-education and instruction
-monitoring your progress with a treatment program
-supervised exercise

What type of care will not be available through telerehab?
-hands-on treatment (manual therapy, soft tissue release, cupping)
-IMS dry needling or acupuncture

Is anybody else involved in the telerehab session?
-we ask that you have a family member available with you during your appointment, to assist with any emergencies (such as a fall)

What technology do I need to receive telerehab services?
-desktop, laptop, or tablet with camera and microphone (sorry, mobile phones and iPads do not currently work with our system)
-high-speed internet connection or Wi-fi
-FaceTime, Skype, Facebook Messenger, WhatApp Video Call, and Google Hangouts are not considered secure

Is there a fee for telerehab services?
-private 15 mins: $35
-private 30 mins: $65
-WorkSafe BC (up to 30 mins): no charge (direct bill to WSBC)
-ICBC (up to 30 mins): no charge with approval from claim adjuster (direct bill to ICBC)

Is telerehab covered by my extended health benefits?
-receipts will state “physiotherapy services delivered by telerehabilitation”
-it is the patient’s responsibility to ensure telerehab services are covered by their extended health plan

What payment methods are accepted?
-we accept credit cards and etransfer at this time

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Shockwave Therapy Now Available

Shockwave is a non-invasive form of treatment that has been around for 20 years now, initially being used to treat kidney stones. Shockwave produces acoustic waves that help in treating a number of musculoskeletal conditions, especially in those chronic situations...

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Linda, Retired RN

Krystie, I really appreciate all the care that you’ve given me and I’m truly grateful to have you as my physiotherapist. Thank you for everything that you do. read more

COVID 19 NOTICE

Update: March 11, 2022

Please note: The Provincial Government has removed the mask mandate for public spaces in BC.  Inside our clinic, we are requiring masks to be worn in common areas.  This is because a sizeable portion of our patients are elderly, immunocompromised, or in the highest risk levels.  Part of our responsibility as healthcare professionals is ensuring all patients have access to care – therefore we have a responsibility to ensure our environment is safe for everybody.  However, once you are inside a treatment room, masks can be taken off with mutual consent between a patient (yourself), and therapist.  This means if you want your therapist to wear a mask, they will.  If both you and your therapist would like to remove your masks, you may.  We think this is a compromise which can accommodate nearly everybody.

Just a reminder, despite COVID-19 cases declining in BC, there is still community transmission.  This means there is at least some risk of COVID-19 transmission at our clinic.

NEW: We have installed HEPA air purifiers inside each of our treatment rooms to further try to limit the spread of COVID-19.

Thank you for your continued support.  We hope everyone stays healthy.

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