Telerehabilitation Now Available!

To assist our patients during clinic closures, we are pleased to offer telerehabilitation services with our physiotherapists starting March 26, 2020. These video conferencing sessions are available to our existing patients and can include injury consultation, education, check-ins with your physiotherapist, and exercise prescription and supervision. However, not all patients and injuries are appropriate for telerehab, so we suggest communicating directly with your physiotherapist to determine whether you’re a good candidate for this temporary treatment option. Please note, due to the inability to provide appropriate hands-on techniques via telerehab, we are unable to accept new assessments at this time.

For more information, please reach out to us at info@physiolife.ca and we can direct you towards your physiotherapist. In the meantime, some important things to note regarding our telerehab:

What type of care can I receive through telerehab?
-consultation (answer your questions) and check-in
-education and instruction
-monitoring your progress with a treatment program
-supervised exercise

What type of care will not be available through telerehab?
-hands-on treatment (manual therapy, soft tissue release, cupping)
-IMS dry needling or acupuncture

Is anybody else involved in the telerehab session?
-we ask that you have a family member available with you during your appointment, to assist with any emergencies (such as a fall)

What technology do I need to receive telerehab services?
-desktop, laptop, or tablet with camera and microphone (sorry, mobile phones and iPads do not currently work with our system)
-high-speed internet connection or Wi-fi
-FaceTime, Skype, Facebook Messenger, WhatApp Video Call, and Google Hangouts are not considered secure

Is there a fee for telerehab services?
-private 15 mins: $35
-private 30 mins: $65
-WorkSafe BC (up to 30 mins): no charge (direct bill to WSBC)
-ICBC (up to 30 mins): no charge with approval from claim adjuster (direct bill to ICBC)

Is telerehab covered by my extended health benefits?
-receipts will state “physiotherapy services delivered by telerehabilitation”
-it is the patient’s responsibility to ensure telerehab services are covered by their extended health plan

What payment methods are accepted?
-we accept credit cards and etransfer at this time

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New Patients Welcome Through Telerehab

We are now offering our popular telerehab services to new patients!  However, it's important to note not all injuries and/or clients are suitable for treatment over telerehab.  For this reason, once you email us at info@physiolife.ca to book your appointment, one of...

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RG RCMP Member (Surrey, BC)

I’ve been going to PhysioLife since 2012.  As a First Responder/LEO, I found myself incurring several injuries as a result of my profession.  I searched for several clinics in the area and found PhysioLife online.  I reviewed their website and decided I would... read more

COVID 19 NOTICE

We have re-opened our clinic for patients as of May 19, 2020!

Our number one priority during this time is ensuring our patients, staff and therapists stay safe. To achieve this, we’ve spent considerable time reviewing all guidelines put forth by WorkSafeBC, the Provincial Health Officer, and our licensing Colleges. To meet these guidelines, we’ve made lots of changes to how our clinic looks, and how we do things. We admit there’ll be some hiccups. When we find a new procedure or policy that doesn’t work, we’ll change it to make it better. In these unprecedented times, we’re all learning as we go.

As our Provincial Health Officer, Dr. Bonnie Henry, likes to say “We’re all in this together.” Just like our therapists and staff are changing how they work to keep you safe, we’re asking you, our patients, to change a few things too. Don’t worry, none of them are hard. We just ask for your diligence and understanding to help keep us and our families safe too.

We’ve compiled a list on our website of all the changes we’ve made to ensure our clinic remains as safe as possible. Once you click the “go to website” button, you’ll see a link on our homepage. Please take the time to review, and if you have any questions or need clarification, just give us a call or shoot us an email.

Thank you for your continued loyalty, understanding, and cooperation.

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