ICBC

ICBC

If you’ve been in a car accident and need physiotherapy and/or massage therapy, we can help.  ICBC has a program designed so you can access physiotherapy and massage therapy quickly.

There is often confusion as to how ICBC covers patients for physiotherapy and/or massage – especially if you haven’t required treatment from an accident before.  Luckily we’ve treated nearly 1,000 ICBC patients over the past 8 years, so not only can we explain the ICBC process to you, we can also effectively treat the injuries you have sustained.  In terms of how ICBC’s coverage works, keep these things in mind:

  1. As of April 1, 2019 ICBC changed the way they handle claims. While some things remained the same, quite a bit changed.  ICBC has tried to summarize the changes here on their site.
  2. You are entitled to benefits whether you are at fault or not
  3. You do not need a Doctor’s referral (if the accident is recent and you have not had previous treatment)
  4. For the first 12 weeks after your accident date, ICBC will cover 25 physiotherapy and 12 massage therapy sessions
  5. If you require further treatment, your therapist and Doctor will be able to request additional coverage
  6. ICBC covers the entire cost of your physiotherapy treatments (which means no upfront cost to you!)
  7. ICBC covers the entire cost of each 30 minute massage therapy treatment 

To get started give us a call. We’ll just need your claim number, accident date, and care card number. If you have lawyer representing you, we can liaise with them if requested.

For more information, visit the ICBC website.

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Linda, Retired RN

Krystie, I really appreciate all the care that you’ve given me and I’m truly grateful to have you as my physiotherapist. Thank you for everything that you do. read more

COVID 19 NOTICE

Update: January 6, 2022

Please note: The Provincial Government has implemented new self-isolation rules for those with cold/flu/COVID-19 symptoms.  If you are not familiar with these new rules, please go to the BCCDC website to learn more.  We’ve tried to summarize important points on our website; however, patients are required to follow all rules and regulations as put forth by the BCCDC.  All of our COVID-19/communicable disease guidelines still remain in place, and can be viewed on our website.

As a reminder, masks are required inside our clinic.  We strongly suggest patients wear a 3 layer disposable mask at a minimum. Also, physical distancing is not possible with physiotherapy or massage therapy treatments.  Despite our best efforts, there is at least some risk of COVID-19 transmission at our clinic.

NEW: We have installed HEPA air purifiers inside each of our treatment rooms to further try to limit the spread of COVID-19.

Thank you for your continued support.  We hope everyone stays healthy.

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