ICBC

ICBC

If you’ve been in a car accident and need physiotherapy and/or massage therapy, we can help.  ICBC has a program designed so you can access physiotherapy and massage therapy quickly.

There is often confusion as to how ICBC covers patients for physiotherapy and/or massage – especially if you haven’t required treatment from an accident before.  Luckily we’ve treated nearly 1,000 ICBC patients over the past 8 years, so not only can we explain the ICBC process to you, we can also effectively treat the injuries you have sustained.  In terms of how ICBC’s coverage works, keep these things in mind:

  1. As of April 1, 2019 ICBC changed the way they handle claims. While some things remained the same, quite a bit changed.  ICBC has tried to summarize the changes here on their site.
  2. You are entitled to benefits whether you are at fault or not
  3. You do not need a Doctor’s referral (if the accident is recent and you have not had previous treatment)
  4. For the first 12 weeks after your accident date, ICBC will cover 25 physiotherapy and 12 massage therapy sessions
  5. If you require further treatment, your therapist and Doctor will be able to request additional coverage
  6. ICBC covers the entire cost of your physiotherapy treatments (which means no upfront cost to you!)
  7. ICBC covers the entire cost of each 30/45 minute massage therapy treatment 

To get started give us a call. We’ll just need your claim number, accident date, and care card number. If you have lawyer representing you, we can liaise with them if requested.

For more information, visit the ICBC website.

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COVID 19 NOTICE

We have re-opened our clinic for patients as of May 19, 2020!

Our number one priority during this time is ensuring our patients, staff and therapists stay safe. To achieve this, we’ve spent considerable time reviewing all guidelines put forth by WorkSafeBC, the Provincial Health Officer, and our licensing Colleges. To meet these guidelines, we’ve made lots of changes to how our clinic looks, and how we do things. We admit there’ll be some hiccups. When we find a new procedure or policy that doesn’t work, we’ll change it to make it better. In these unprecedented times, we’re all learning as we go.

As our Provincial Health Officer, Dr. Bonnie Henry, likes to say “We’re all in this together.” Just like our therapists and staff are changing how they work to keep you safe, we’re asking you, our patients, to change a few things too. Don’t worry, none of them are hard. We just ask for your diligence and understanding to help keep us and our families safe too.

We’ve compiled a list on our website of all the changes we’ve made to ensure our clinic remains as safe as possible. Once you click the “go to website” button, you’ll see a link on our homepage. Please take the time to review, and if you have any questions or need clarification, just give us a call or shoot us an email.

Thank you for your continued loyalty, understanding, and cooperation.

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