ICBC

ICBC

If you’ve been in a car accident and need physiotherapy and/or massage therapy, we can help.  ICBC has a program designed so you can access physiotherapy and massage therapy quickly.

There is often confusion as to how ICBC covers patients for physiotherapy and/or massage – especially if you haven’t required treatment from an accident before.  Luckily we’ve treated nearly 1,000 ICBC patients over the past 8 years, so not only can we explain the ICBC process to you, we can also effectively treat the injuries you have sustained.  In terms of how ICBC’s coverage works, keep these things in mind:

  1. As of April 1, 2019 ICBC changed the way they handle claims. While some things remained the same, quite a bit changed.  ICBC has tried to summarize the changes here on their site.
  2. You are entitled to benefits whether you are at fault or not
  3. You do not need a Doctor’s referral (if the accident is recent and you have not had previous treatment)
  4. For the first 12 weeks after your accident date, ICBC will cover 25 physiotherapy and 12 massage therapy sessions
  5. If you require further treatment, your therapist and Doctor will be able to request additional coverage
  6. ICBC covers the entire cost of your physiotherapy treatments (which means no upfront cost to you!)
  7. ICBC covers the entire cost of each 30 minute massage therapy treatment 

To get started give us a call. We’ll just need your claim number, accident date, and care card number. If you have lawyer representing you, we can liaise with them if requested.

For more information, visit the ICBC website.

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Linda, Retired RN

Krystie, I really appreciate all the care that you’ve given me and I’m truly grateful to have you as my physiotherapist. Thank you for everything that you do. read more

COVID 19 NOTICE

Update: March 11, 2022

Please note: The Provincial Government has removed the mask mandate for public spaces in BC.  Inside our clinic, we are requiring masks to be worn in common areas.  This is because a sizeable portion of our patients are elderly, immunocompromised, or in the highest risk levels.  Part of our responsibility as healthcare professionals is ensuring all patients have access to care – therefore we have a responsibility to ensure our environment is safe for everybody.  However, once you are inside a treatment room, masks can be taken off with mutual consent between a patient (yourself), and therapist.  This means if you want your therapist to wear a mask, they will.  If both you and your therapist would like to remove your masks, you may.  We think this is a compromise which can accommodate nearly everybody.

Just a reminder, despite COVID-19 cases declining in BC, there is still community transmission.  This means there is at least some risk of COVID-19 transmission at our clinic.

NEW: We have installed HEPA air purifiers inside each of our treatment rooms to further try to limit the spread of COVID-19.

Thank you for your continued support.  We hope everyone stays healthy.

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