We’ve put together a list of frequently asked questions we’re often asked by our patients.  If you have a specific question, or would like to speak to a therapist, we encourage you to send us an email, or give us a call.

How long will I need to see a Physiotherapist?

It depends on the condition.  Mild strains or sprains tend to recover quickly (weeks) while severe muscle or ligament injuries may require a more lengthy recovery time (months).  Chronic conditions such as arthritis or osteoporosis may only require monthly follow-ups with a therapist. However, each person recovers at a different rate.  After observing and assessing your injury, a physiotherapist will be able to estimate the length of time required for full recovery.

Will ICBC or WCB cover my therapy?

They can. Injuries sustained from a motor vehicle accident, or while at work, are common things we see everyday.  Generally, if you are in an accident, you are entitled to both physiotherapy and massage therapy.  If the accident is more than 3 months old you may require a Doctor’s referral; your ICBC adjuster can provide more information.  If you have a WorkSafe claim you are also generally covered for physiotherapy or massage therapy.  Your case manager at WorkSafeBC can provide you with your coverage details.

Do I need a doctor’s referral to see a Physiotherapist?

No. Physiotherapists are primary healthcare providers which mean no referrals are required.  However, some extended health insurance plans may require a referral prior to reimbursement.

Who can benefit from Physiotherapy?

Anyone with a painful condition resulting from sport, work, motor vehicle accidents, disease, surgical procedures, or activities of daily living would likely benefit from physiotherapy.

What education and experience do Physiotherapists have?

Physiotherapists are university trained, with a master’s degree being the current minimum requirement in Canada.  In B.C., only the University of British Columbia offers a physiotherapy program.  During their course of study, physiotherapy students receive a mixture of both classroom and hands-on clinical experience.  Many physiotherapists pursue post graduate education to specialize in areas such as sport, acupuncture, orthopaedics, and neurological rehab.  In general, physiotherapists are experienced in treating a variety of conditions affecting a broad range of clientele.

What is Physiotherapy?

Physiotherapy (Physical Therapy) is a health care profession that is based on a scientific foundation.  It uses assessment, treatment, and prevention to reduce pain and restore proper physical function throughout our daily activities.

Shockwave Therapy Now Available

Shockwave is a non-invasive form of treatment that has been around for 20 years now, initially being used to treat kidney stones. Shockwave produces acoustic waves that help in treating a number of musculoskeletal conditions, especially in those chronic situations...

read more

Linda, Retired RN

Krystie, I really appreciate all the care that you’ve given me and I’m truly grateful to have you as my physiotherapist. Thank you for everything that you do. read more


Update: March 11, 2022

Please note: The Provincial Government has removed the mask mandate for public spaces in BC.  Inside our clinic, we are requiring masks to be worn in common areas.  This is because a sizeable portion of our patients are elderly, immunocompromised, or in the highest risk levels.  Part of our responsibility as healthcare professionals is ensuring all patients have access to care – therefore we have a responsibility to ensure our environment is safe for everybody.  However, once you are inside a treatment room, masks can be taken off with mutual consent between a patient (yourself), and therapist.  This means if you want your therapist to wear a mask, they will.  If both you and your therapist would like to remove your masks, you may.  We think this is a compromise which can accommodate nearly everybody.

Just a reminder, despite COVID-19 cases declining in BC, there is still community transmission.  This means there is at least some risk of COVID-19 transmission at our clinic.

NEW: We have installed HEPA air purifiers inside each of our treatment rooms to further try to limit the spread of COVID-19.

Thank you for your continued support.  We hope everyone stays healthy.

Continue to Webpage