We’ve put together a list of frequently asked questions we’re often asked by our patients.  If you have a specific question, or would like to speak to a therapist, we encourage you to send us an email, or give us a call.

How long will I need to see a Physiotherapist?

It depends on the condition.  Mild strains or sprains tend to recover quickly (weeks) while severe muscle or ligament injuries may require a more lengthy recovery time (months).  Chronic conditions such as arthritis or osteoporosis may only require monthly follow-ups with a therapist. However, each person recovers at a different rate.  After observing and assessing your injury, a physiotherapist will be able to estimate the length of time required for full recovery.

Will ICBC or WCB cover my therapy?

They can. Injuries sustained from a motor vehicle accident, or while at work, are common things we see everyday.  Generally, if you are in an accident, you are entitled to both physiotherapy and massage therapy.  If the accident is more than 3 months old you may require a Doctor’s referral; your ICBC adjuster can provide more information.  If you have a WorkSafe claim you are also generally covered for physiotherapy or massage therapy.  Your case manager at WorkSafeBC can provide you with your coverage details.

Do I need a doctor’s referral to see a Physiotherapist?

No. Physiotherapists are primary healthcare providers which mean no referrals are required.  However, some extended health insurance plans may require a referral prior to reimbursement.

Who can benefit from Physiotherapy?

Anyone with a painful condition resulting from sport, work, motor vehicle accidents, disease, surgical procedures, or activities of daily living would likely benefit from physiotherapy.

What education and experience do Physiotherapists have?

Physiotherapists are university trained, with a master’s degree being the current minimum requirement in Canada.  In B.C., only the University of British Columbia offers a physiotherapy program.  During their course of study, physiotherapy students receive a mixture of both classroom and hands-on clinical experience.  Many physiotherapists pursue post graduate education to specialize in areas such as sport, acupuncture, orthopaedics, and neurological rehab.  In general, physiotherapists are experienced in treating a variety of conditions affecting a broad range of clientele.

What is Physiotherapy?

Physiotherapy (Physical Therapy) is a health care profession that is based on a scientific foundation.  It uses assessment, treatment, and prevention to reduce pain and restore proper physical function throughout our daily activities.

Shockwave Therapy Now Available

Shockwave is a non-invasive form of treatment that has been around for 20 years now, initially being used to treat kidney stones. Shockwave produces acoustic waves that help in treating a number of musculoskeletal conditions, especially in those chronic situations...

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Linda, Retired RN

Krystie, I really appreciate all the care that you’ve given me and I’m truly grateful to have you as my physiotherapist. Thank you for everything that you do. read more


We have re-opened our clinic for patients as of May 19, 2020!

Our number one priority during this time is ensuring our patients, staff and therapists stay safe. To achieve this, we’ve spent considerable time reviewing all guidelines put forth by WorkSafeBC, the Provincial Health Officer, and our licensing Colleges. To meet these guidelines, we’ve made lots of changes to how our clinic looks, and how we do things. We admit there’ll be some hiccups. When we find a new procedure or policy that doesn’t work, we’ll change it to make it better. In these unprecedented times, we’re all learning as we go.

As our Provincial Health Officer, Dr. Bonnie Henry, likes to say “We’re all in this together.” Just like our therapists and staff are changing how they work to keep you safe, we’re asking you, our patients, to change a few things too. Don’t worry, none of them are hard. We just ask for your diligence and understanding to help keep us and our families safe too.

We’ve compiled a list on our website of all the changes we’ve made to ensure our clinic remains as safe as possible. Once you click the “go to website” button, you’ll see a link on our homepage. Please take the time to review, and if you have any questions or need clarification, just give us a call or shoot us an email.

Thank you for your continued loyalty, understanding, and cooperation.

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